The Returns Policy below applies to all services of www.Monkeysproducts.com.

The possibility of returns applies for 14 days. If more than 14 days have passed since your purchase, we cannot offer you an exchange or refund.

Only unused items that are in the same condition you received them are eligible for a return. The item must also be returned in the original packaging.

Some items cannot be returned. This applies, for example, to perishable items such as food, flowers, newspapers or magazines. We also do not accept returns of hygienic or sanitary items, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:
* products with traces of use
* gift cards
* downloadable software products
* some health and personal hygiene products
To process your return, we require a receipt or proof of your purchase.
Do not return your purchase to the manufacturer.

In certain cases, only part of the price will be refunded: (if applicable)
* Books that have clearly been used
* CDs, DVDs, video tapes, software, games, cassette tapes or vinyl records whose packaging has been opened
* Items that are not in their original condition, are damaged or are missing parts, and where this is not our fault
* items that are not returned within a period of 14 days after delivery
Refunds (if applicable)
After receiving and inspecting the returned items, we will send you an acknowledgment of receipt via email. We'll also let you know if we've approved or denied your refund.
If we approve your refund, it will be processed and automatically charged to your credit card or original payment method within 5 business days.

Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account first.
If necessary, please contact the issuer of your credit card. It may take a while for your refund to appear.
If that is not the problem, please contact your bank. It often takes time to process a refund.
Have you done this, but still haven't received your refund? Please contact us at info@monkeysproducts.com.
Discounted items (if applicable)
No refunds can be given on discounted items.

Exchange (if applicable)
We only replace defective or damaged items. Exchange is not possible. Then you must return the product and order the correct product.

Gifts
If it concerns an item that was specifically purchased as a gift and shipped directly to you, you will receive a credit for the value of the returned item. We will send you a gift voucher as soon as we receive the returned item.

If the item was not marked as a gift upon purchase or the giver first received the item himself and only then gave it to you, we will refund the item to the person who gave it to you and the person will be notified that you have received it. sent back.
Dispatch
To return your item, you must send it to Joan Muyskenweg 38, Amsterdam, Amsterdam, 1114AN, Netherlands.

The shipping costs for returning the item are at your expense. Shipping costs are not refundable. When you receive a refund, shipping costs will be deducted from your refund.

How long it takes for a replacement item to reach you depends on where you are.

If you send us an item worth more than €75, please consider a shipping service with a tracking option or insurance. We make no guarantee that we will receive your returned item.

Do you have any questions about our Returns Policy? Contact us via chat or email to info@monkeysproducts.com